At Gleam & Co., your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, although stay assured our products go through rigorous quality check before reaching you but in case of a manufacturing defect. We have designed our Return and Exchange Policy to ensure a hassle-free experience.
Returns
● You may return a product within 3 days of receiving it, if it has a manufacturing defect. ● To initiate a return, please contact Gleam & Co. Customer Service within 3 days of receiving the product. ● Refunds will be processed once we receive the returned product and complete a quality check
Exchanges
● If you wish to exchange a product due to a manufacturing defect or for any other reason, please contact Gleam & Co. Customer Service within 3 days of receiving the product. ● Depending on your location, the time for the exchanged product to reach you may vary.
Return/Exchange Procedure
● When initiating a return or exchange, you are responsible for providing Gleam & Co. Courier Service with the carrier and tracking number for the registered Gleam & Co. account. ● All returns and exchanges are applicable for store credits only. We value your trust in Gleam & Co. and are committed to providing you with the finest quality jewelry and exceptional service. If you have any questions or require assistance, please don’t hesitate to contact our Customer Service team.
